terms & conditions

Quotations
Quotations are always supplied in good faith, and – in respect of web design – often include the cost of domain name reservation, web hosting, bespoke email configuration as well as website design, search engine optimisation and submission. A detailed breakdown of what the quotation includes is usually supplied, dependent on client requirements. If, upon receipt of actual content (copy and imagery) from the client, a previous quotation/estimate is considered inaccurate, a new one will be supplied. If more content than originally quoted for subsequently materialises, the quotation may be increased; if less, reduced.

Design process and costs
After the initial brief, a fee is agreed and design work undertaken, usually until the client is happy with the work. Where amendments or additions to original content (copy and imagery) start to incur additional costs (charged as author’s corrections – unless errors are generated by aerta creative) these will be charged at 50.00 per hour. There is a minimum charge of 12.50 for all work undertaken in addition to the original brief. Care is taken to keep the client informed if any additional work means that the original quote is in danger of being exceeded.

On-going costs
Website maintenance, updates, backups, domain and hosting renewal costs (where applicable), search engine re-submission etc. undertaken after the initial brief has been completed are usually invoiced at six monthly intervals. For a medium-sized WordPress site, maintenance costs usually amount to around 120.00 per year.

Payment
Payment for services is expected within 28 days of receipt of invoice. Until such time as payment is received all work remains the property of Aerta Creative. At our discretion, late payment will be charged at 3% above bank base rate.

Software/script updates
For websites to run securely all software and its associated scripts must be kept updated. Aerta will routinely check for updates for WordPress, for example, and implement them, keeping your site current and secure. These changes are periodically invoiced at a rate of 50.00 per hour (minimum 1/4 hour.)

If you feel confident implementing the regular updates via the content management system, please inform us when the site is launched. Rectifying or restoring sites which have been updated wrongly or have been affected by viruses as a result of negligence will be charged for on a basis of 50.00 per hour, or as above for a complete restoration from a server or local backup, if necessary.

Client security obligations
If you regularly login to your site to implement changes via a content management system such as WordPress, or login via a web browser to collect webmail, you must ensure that your computer is virus-free. Viruses and malicious software (known as malware) can be transferred to your site’s hosting through your infected computer. This can, in turn, render other sites which share your server vulnerable. Please ensure that you update your web browser regularly. As of April 2014, we don’t recommend using Microsoft Internet Explorer.

Copyright
All photography and other graphic imagery originated by Aerta Creative remains copyright property of Aerta Creative, and must not be used elsewhere without permission, and, if requested, payment of an agreed fee.

Complaints
Complaints must be received via email.

Aerta Creative
1 Kellerton Road
London SE135RB

 © July 20182014