Terms & conditions

Quotations are always supplied in good faith, and - in respect of web design - usually include the cost of domain name reservation, web hosting, bespoke email configuration as well as website design, search engine optimisation and submission. A detailed breakdown of what the quotation includes is usually supplied, dependent on client requirements.

After the initial brief, a fee is agreed and design work undertaken until the client is happy with the work.

Where amendments to original content (copy and imagery) start to incur additional costs (charged as author's corrections - unless errors are generated by aerta creative) these will be charged at 45.00 per hour. There is a minimum charge of 11.25 for all work undertaken in addition to the original brief. Care is taken to keep the client informed if any additional work means that the original quote is in danger of being exceeded.

Website maintenance, updates, domain and hosting renewal costs, search engine re-submission etc. undertaken after the initial brief has been completed are usually invoiced at six mothly intervals.

INTERNET EXPLORER 6
As of April, 2010, aerta website designs no longer support Internet Explorer 6. This is outdated technology (IE 7 and 8 are solidly established, and IE 9 is just around the corner), and ensuring website compatibility is very time-consuming and costly. While roughly 9% of users (mostly caught up in corporate IT systems) still use IE6, both Google and YouTube intend withdrawing support the browser. If you're certain your website requires IE6 compatibility please include this in your initial brief and your quotation will be amended accordingly.

Payment for services is expected within 28 days of receipt of invoice. Until such time as payment is received all work remains the property of aerta creative. At our discretion, late payment will be charged at 3% above bank base rate.

All photography and other graphic imagery originated by aerta creative remains copyright property of aerta creative, and must not be used elsewhere without permission, and, if requested, payment of an agreed fee.

Complaints must be received in writing to aerta creative's postal address.
67 Brightfield Road
London SE12 8QE

aerta creative, 2010